FAQs

What is Kiyomi Beauty?
Kiyomi Beauty was created to conveniently connect you to South Korean beauty products that are effective, ethical, innovative, and empower women throughout their skincare journey. Kiyomi Beauty curates a wide range of skincare and beauty items geared towards different lifestyles and skin types, while providing easy to use instructions and product information to help you improve your skincare routine.

Shipping

Free U.S. shipping for orders of $25+

How can I change my address/email/credit card info?
Please, visit MY ACCOUNT page, log into there to make all the changes in your personal profile.

How can I pay?
With Kiyomi Beauty Box, you can pay using credit or debit card (VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS). Want to pay through your PayPal account? No problem! Just enter your PayPal e-mail address and password.

Do you provide tracking information?
Yes, you should be getting a confirmation email upon shipment with your tracking information.

What is the shipping cost?
FREE shipping within the U.S. and Puerto Rico.

Where do you ship?
Currently, we are only shipping to the United States. Please check back as we will be adding additional countries soon.

Can I receive a refund if I already ordered?
Yes. As long as we have not processed the shipping label we’ll issue a refund. You can email  help@kiyomibeauty.com for assistance.

I have a question that is not answered in this FAQ! How do I contact you?
E-mail us at help@kiyomibeauty.com.

Contact Information

All support is provided within 24-48 hours, Monday - Friday by emailing us at help@kiyomibeauty.com